Facebook Automatic Comments

This is a great feature for engaging with customers on a Facebook post. Using our NLU, we can analyse comments for positive or negative sentiments and respond via Messenger.

If a user says something negative in a comment, the bot can automatically engage with that Facebook user and offer to resolve their issue or transfer to a human agent.

If positive, a bot can engage to request feedback for NPS scores.

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How to test?

1. Go to the first Facebook Messenger post on the SentiOne BBP Demo Bot page.

2. Comment on the post with a negative or positive sentiment e.g. "You're amazing BBP" or "You're really bad today".

3. Click this link to trigger. The bot will message you via Messenger automatically.

4. Based on a positive or negative analysis, the bot should respond accordingly. Engage with the bot as normal.

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Note: Due to integration restrictions (calls to API) it is currently set to responed manually, using this link. For demos, we can switch this to automatic mode.